The Pillars of Responsible Gaming
At 20 Min, we have multiple safeguards in place to promote responsible gaming. Each player can use these features individually, tailored to their own needs.
Set a Deposit Limit
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period.
Session Time Limit
Decide in advance how long you'll play in one session. When the time is up, the system will notify you and can automatically end the session if needed.
Self-Exclusion
You can exclude yourself from the platform for a set period — from 7 days up to permanently. This takes effect immediately.
Loss Limit
Set a limit on how much you can lose in a day or a week. Once you hit the limit, the system will prompt you to stop playing and start fresh in your next session.
Cooling-Off Period
If you need a short break, activate "Cooling-Off" mode for anywhere between 24 hours and 6 weeks. You won't be able to log into your account during this time, but withdrawals are still permitted.
Reality Check
You'll receive periodic pop-up notifications letting you know how long you've been playing and how much you've won or lost. Stay informed and in control.
Important Warning: Gaming is for entertainment only. All 20 Min services are strictly prohibited for anyone under 18. Never turn to gaming as a way to solve financial problems.
Why responsible gaming matters Key Points
Online gaming is growing fast in Bangladesh. On platforms like 20 Min, everything from slots and Live Casino to cricket betting is just a tap away on your phone. But that convenience comes with a responsibility — staying aware of your own habits.
Responsible gaming isn't just about playing less — it's about playing smart. It means planning ahead: when to play, how long to play, and how much to spend. At 20 Min, we believe that gaming within healthy limits can be a genuinely enjoyable experience.
To promote responsible gaming on our platform, we've done more than write rules — we've built real tools and a genuine support system. Because we know that sometimes, all it takes is a little help or a timely pause.
Our support team is available 24/7 for any gaming-related issues. Email us at: support@20min.app
Signs of problem gambling
Everyone's relationship with gaming is different. But there are certain warning signs that suggest gaming may be getting out of hand. Check the following against your own experience:
- Being unable to stop even after exceeding your budget.
- Placing bigger bets to recover losses ("chasing losses").
- Hiding your gambling activity from family or friends.
- Gaming affecting your work, studies, or relationships.
- Feeling restless, irritable, or angry when you're unable to play.
- Repeatedly breaking pre-set time or spending limits before playing.
- Borrowing money or dipping into savings to cover gaming expenses.
- Using gaming to escape stress, loneliness, or sadness.
If two or more of the above signs apply to you, it's time to seek help. That's not a sign of weakness — it takes real courage to look after yourself.
How to Build Healthy Gaming Habits
Building responsible gaming habits isn't difficult — it just takes a little awareness. Follow these practices before and after playing at 20 Min:
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1
Set your budget in advance
Decide in advance how much BDT you're comfortable spending on gaming each week or month — an amount you can afford to lose without it affecting your day-to-day life.
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2
Set time limits on your play
Set a timer before you start playing. When it goes off, stop — win or lose.
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3
Don't play when you're emotional
Avoid gaming when you're angry, sad, lonely, or overly excited. Your judgment is compromised in these states.
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4
Take regular breaks
Take at least a 15-minute break every hour. Get up, walk around, drink some water — give your body and mind a chance to reset.
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5
Know When to Walk Away
Don't chase your losses by placing bigger bets to win back what you've lost. It's the biggest trap there is. Accepting a loss is the smarter move.
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6
Talk to someone you trust
Talk openly with family or a trusted friend about your gaming habits. Having someone to be accountable to makes a real difference.
How to Use 20 Min's Safety Tools
Log in to your account settings and go to the "Responsible Gaming" section. From there, you can easily activate the following tools:
If you have trouble activating any tool, email us directly at support@20min.app or reach out via live chat. Our team will get back to you within 24 hours.
Underage Protection
20 Min strictly does not provide services to anyone under 18. We verify the age of every new user through KYC checks. As a family member, you also have a role to play:
- Install parental control software on your device.
- Keep your login password and payment details out of reach of children.
- Never share your account with anyone.
- Log out of the gaming app before sharing your device with others.
- If a minor gains access to your account, contact support@20min.app immediately.
Keeping children safe is a shared responsibility. 20 Min takes an uncompromising stance on this.
Quick Self-Assessment
Answer the following questions honestly.
Did you overspend your budget last month?
Do you feel the urge to keep playing after a loss?
Is gaming cutting into your time with family?
If most of your answers are "Yes", please talk to us. We don't judge — we help.
Need help?
Reach out to us for any gaming-related concerns. We handle everything with complete confidentiality.
support@20min.app
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