Key Highlights at a Glance
The cards below summarize the most important points of our Terms & Conditions. Read the full details further down.
Account Registration
Each individual may open only one account. All information provided at registration must be accurate and truthful. No one under the age of 18 is permitted to register.
Deposits & Withdrawals
Deposits are instant and withdrawals are processed in an average of 20 minutes. Minimum deposit and withdrawal amounts apply. Large withdrawals may be held pending completion of KYC verification.
Bonus Terms
Each bonus has its own wagering requirements. Bonus funds cannot be withdrawn directly — withdrawals are only possible after the specified betting conditions have been met.
Account Security
You are responsible for keeping your account password and login details confidential. Sharing your account with any third party is strictly prohibited and may result in account termination.
Prohibited Activities
Fraud, operating multiple accounts, bonus abuse, and any form of hacking are strictly prohibited. Such activities will result in immediate account suspension.
Responsible Gaming
20 Min is committed to responsible gaming. Tools including deposit limits, self-exclusion, and session limits are available to help you stay in control. Gaming should never be treated as a source of income.
By creating an account with 20 Min, you confirm that you have read and fully accepted these Terms & Conditions. 20 Min reserves the right to suspend your account at any time if these terms are not followed.
1 General Information
20 Min (https://20min.app) is an internationally licensed online gaming platform offering slots, Live Casino, Sports Betting, and other gaming services to users in Bangladesh and beyond. These Terms and Conditions constitute a legally binding agreement between 20 Min and its members.
These Terms and Conditions are governed by applicable Bangladeshi law and international gaming regulations. 20 Min reserves the right to amend its Terms and Conditions at any time. Members will be notified of any changes via notification.
Important: By using this platform, you confirm that you are at least 18 years of age and that online gaming is lawful in your jurisdiction.
2 Account Registration
To access 20 Min's services, you'll need to create an account. All information provided during registration must be accurate and truthful. Providing false or incorrect information may result in account termination and forfeiture of any balance.
- Each individual may register only one account.
- Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
- The email address and phone number on your account must be your own.
- Account security is entirely your responsibility. Do not share your password with anyone.
- Sharing or transferring your account to another person is strictly prohibited.
- To update your details after registration, please contact customer support.
20 Min reserves the right to reject any registration, particularly if the information provided appears to be false or the account seems to be created for fraudulent purposes.
3 Age Verification & KYC
Only individuals aged 18 or above may register an account on 20 Min. We may request identity and age verification (KYC – Know Your Customer) documents at any time.
The KYC process typically requires the following documents:
- National ID (NID) or Passport
- Proof of address (utility bill or bank statement)
- Proof of payment method ownership
20 Min reserves the right to withhold withdrawals until KYC verification is complete. All your information is stored securely and may only be shared with third parties when required by law.
4 Deposit Rules
You can deposit on 20 Min using major mobile banking services including bKash, Nagad, and Rocket. Deposits are typically instant, though occasional delays may occur due to technical reasons.
- A minimum deposit amount applies — see the payment page for details.
- Only deposit from your own payment account.
- Deposits made through third parties are prohibited and may be forfeited.
- Credit cards and any other unauthorised payment methods are not accepted for deposits.
- 20 Min reserves the right to investigate any suspicious transactions.
If you experience any issues with a deposit, please contact our support team with your transaction ID and we'll resolve it promptly.
5 Withdrawal Rules
Withdrawals at 20 Min are processed in an average of 20 minutes — that's our core commitment. However, certain conditions must be met before a withdrawal can be made.
- KYC verification must be completed on your account before any withdrawal can be processed.
- Withdrawals must be made to the same payment method used for the deposit — no alternative methods are permitted.
- Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn.
- A minimum withdrawal amount applies.
- Unusual or suspicious withdrawal requests may be delayed for verification.
- 20 Min is not liable for delays caused by banking or mobile banking systems.
Every withdrawal request is reviewed by our security team – for your protection and ours.
6 Bonuses & Promotions
20 Min offers a range of bonuses and promotional deals — including welcome bonuses, reload bonuses, cashback, and special event offers. Each offer comes with its own terms and conditions.
- Accepting a bonus automatically subjects you to its associated wagering requirements.
- Bonus balance cannot be withdrawn before the wagering requirements are met.
- If bonus abuse (arbing, bonus abuse) is detected, your account may be terminated.
- Multiple bonuses cannot be claimed simultaneously unless the offer explicitly states otherwise.
- 20 Min reserves the right to modify or cancel any promotion at any time.
- Any bonus offer that reaches its expiry date will be automatically cancelled.
Full bonus terms are listed separately on each offer's page. Make sure to read them before claiming any bonus.
7 Betting Rules
The following rules apply to all bets placed in 20 Min's Sports Betting and casino sections:
- Once a bet is confirmed, it cannot be changed or cancelled.
- 20 Min reserves the right to void any bets accepted at incorrect odds due to a technical error.
- If a match or event is cancelled, the stake will be refunded.
- In live betting, odds may change due to network latency.
- Maximum bet limits apply and are specified individually for each market.
- Match fixing or placing bets using insider information is strictly prohibited.
Game outcomes are determined by an internationally audited RNG (Random Number Generator) system that cannot be manipulated by any party.
8 Prohibited Activities
The following activities are strictly prohibited on 20 Min. Any account found to be engaged in such conduct will be permanently closed and the balance forfeited:
- Operating multiple accounts (multi-accounting)
- Bonus abuse or bonus arbitrage
- Money laundering or suspicious financial activity
- Attempting to hack or manipulate the platform's software
- Using bots or automated software to play games
- Threatening or harassing other members
- Creating or operating an account using false or misleading information
- Committing chargeback fraud
Evidence of fraud or suspicious activity may be reported to the relevant authorities. 20 Min reserves the right to pursue legal action.
9 Responsible Gaming
20 Min believes gaming is a form of entertainment – not a source of income. We encourage all members to develop healthy, controlled gaming habits.
Our Responsible Gaming Tools:
- Deposit Limit: Set a daily, weekly, or monthly deposit limit.
- Session Time Limit: Decide in advance how long you want to play.
- Reality Check: You will receive notifications at regular intervals.
- Self-Exclusion: Lock yourself out for a set period of time.
- Cooling-Off Period: Take a temporary break from gaming.
If you feel you may have a problem with gaming, please reach out to our Responsible Gaming visit our page or contact support.
10 Privacy & Data Protection
Protecting your personal data is our top priority. 20 Min uses 256-bit SSL encryption to keep all information secure.
- Your information is never sold to third parties.
- Information may be disclosed to authorities when required by legal obligation.
- We use cookies – see our Privacy Policy for full details.
- You may request the deletion of your data, though certain information may need to be retained for legal compliance purposes.
For more details, visit our Privacy Policy Read.
11 Closing Your Account
You may close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.
20 Min reserves the right to close or suspend any account for the following reasons:
- Violation of the Terms & Conditions
- If evidence of fraud or deception is found
- If KYC verification fails
- Extended period of inactivity (more than 24 months)
- Under legal obligation
If you believe your account was closed unfairly, you have the right to appeal – contact us at support@20min.app.
12 Changes, Disputes & Contact
20 Min reserves the right to update these Terms & Conditions at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms.
If a dispute arises, please contact our support team first to seek a resolution. If the issue remains unresolved, you may escalate your complaint to our licensing authority.
- Email: support@20min.app
- Live Chat: Available 24/7 on the platform
- Response time: Usually within 24 hours
Our support team is always ready to assist you in Bengali. Don't hesitate to reach out with any questions or concerns.
Frequently Asked Questions